We work to process and ship orders as quickly and accurately as possible. Please review the information below regarding order processing, tracking, delivery, and address changes.

Order Processing

Orders are processed on business days. Processing time is the time required to prepare your order for shipment and does not include carrier transit time.

During holidays, promotions, new product launches, or periods of high order volume, processing may take longer than usual.

Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be made. Once an order has shipped, it cannot be canceled.

Shipping & Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation. A shipping label may be created before the carrier records its first scan.

For the most current delivery information, please use the tracking link provided with your order.

Shipping Addresses

Please carefully review your shipping address before completing checkout, including your name, street address, apartment or suite number, city, state, and ZIP code.

If you notice an error after placing your order, contact Customer Care as soon as possible. We will make a reasonable effort to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

Crystal Nails USA is not responsible for delivery problems resulting from an incorrect or incomplete address provided at checkout.

Carrier Delays

Delivery estimates provided by shipping carriers are estimates and may be affected by weather, holidays, transportation delays, or other circumstances outside our control.

A carrier delay after an order has shipped does not automatically qualify the order for cancellation or refund. If tracking shows that your package is still moving through the carrier's network, please continue to follow the tracking information for updates.

Delivery Attempts & Packages Held for Pickup

If tracking indicates that delivery was attempted or your package is being held for pickup, please follow the carrier's instructions or contact the carrier directly.

Customers are responsible for arranging redelivery or retrieving packages being held by the carrier.

Packages Marked Delivered

If tracking shows Delivered but you cannot locate your package, please first:

1. Check around the delivery location, mailbox, parcel locker, front desk, or other secure areas.
2. Check with other members of your household, neighbors, building management, or reception desk when applicable.
3. Allow a short period of time, as some carriers may update tracking shortly before the package is physically delivered.
4. Contact the shipping carrier using your tracking number if the package still cannot be located.

If the carrier confirms that the package is lost or was incorrectly delivered and further assistance from Crystal Nails USA is required, please contact Customer Care.

Returned or Undeliverable Packages

Packages returned to us because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or failure to retrieve a package are not considered shipping errors by Crystal Nails USA.

If a returned order is eligible to be reshipped, additional shipping charges may apply.

International Orders

Customers outside the United States should purchase through the authorized Crystal Nails distributor serving their country.

Find Your Crystal Nails Distributor

Need Help With an Order?

Most shipping questions can be answered using your order confirmation and carrier tracking information.

If your order requires assistance from Crystal Nails USA, email crystalnailsny@gmail.com and include your order number and a brief description of the issue.