Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@crystalnailsny.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@crystalnailsny.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@crystalnailsny.com.

Discount Code Application
Discount codes must be applied at the time of checkout in order to receive the discounted price.

If a discount code is not applied at checkout, we will not be able to apply the discount retroactively.

Refunds for Unapplied Discounts
If a discount code was not applied during checkout and you realize the omission, we can issue a store credit for the discounted amount while the discount is live ( active )

This store credit will be equivalent to the value of the discount you missed out on and can be used for future purchases.

The credit will be issued only for the difference between the original transaction amount and the discounted amount (i.e., the amount you would have saved if the discount had been applied correctly).

 

Store Credit Terms
The store credit will be valid for 6 months from the date of the original transaction. After 6 months, the store credit will expire, and any remaining credit will be forfeited.

 

How to Request a Refund for an Unapplied Discount 

To request the store credit for a missed discount, please contact our customer service team within the discount time frame of your purchase.

You will need to provide proof of purchase (e.g., receipt or order number) and indicate the discount code that should have been applied.